Have you ever spent hours, days, and even weeks trying to get a hold of a customer service representative and still had no luck? Now turn it around, have you ever not returned a call or email of someone trying to help you? Communication is key!
It is funny what happens in life when you turn things around and walk a mile in someone else’s shoes. Today I want to discuss with you the ways you can spot early on if your realtor, lender, or attorney will be communicating with you at your expected level.
Pay Attention To First Impressions
When you first reached out to your realtor how fast did they get back to you? If the realtor that you contact is taking their job seriously they will call you back very quickly. Your realtor will also confirm appointments with you and show up on time. This is a sure fire sign that your communication will be solid through the entire transaction. On the flip side, if your realtor isn’t returning your calls or is always late for appointments, don’t trust them to be there for you later on.
Communication From Referral Partners
At some point in your search for a home you will need to talk to a lender and an attorney to help you with your transaction. You may not ever meet your lender or attorney in person the entire transaction. You see, their knowledge and ability to talk to your realtor will allow them to obtain the needed information about your transaction and the help that you need. If after talking to your attorney or potential lender you feel they are clueless about your specific situation, you may want to ask your realtor for a referral partner. This is done to make you feel more comfortable. Your attorney and lender need to be able to portray to you a comfort level, as they will be the ones that help you negotiate your way through the transaction after you are under contract.
Your Impression Matters Too
Most realtors are busy trying to juggle their client’s schedules and making sure they capture each lead that comes their way. So when you schedule an appointment with them and can’t make it, have common courtesy to tell them that you are not going to be there. Better yet, show up on time, and be prepared with your list of questions ahead of time. This will show your realtor how serious you are. Realtors, lenders, and attorneys will put up a stronger fight for you if they know that you are ready to go to battle from the start of the transaction.
Remember, good communication shouldn’t stop for you once your purchase transaction starts. If you feel like your realtor is not in communication with you later in the process as they were at the beginning, let them know. For some clients they need more information and you will only get it if you speak up. Likewise, if you are unsure of something in the transaction or you no longer want to purchase a home, communicate with your professional help so they can assist in explaining the process and calm you down. Finding someone that you can trust is often times the biggest way you can guarantee a smooth purchase transaction.